EXCHANGE AN ITEM
If you wish to exchange an item to another size, style or colour, please place a new order in our e-shop and return the item you have already purchased.
If you change your mind about an item, Young Empire gladly accept returns within 14 days of receiving your item.
We accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of delivery. All returned items must be accompanied by original packaging, such as boxes, hangers, and garment bags.
Please send us an email to firstname.lastname@example.org with the item details.
If you wish to return an item, please send it to the following address:
Young Empire Warehouse
Rua 1 de Maio 34A
Returns should always be sent to the address above, which is Young Empire’s warehouse. We do not accept returns sent to drop-off’s and collection points.
HOW TO RETURN AN ITEM:
- Send your return item to the address above within 14 days from the day of delivery.
- Fill out the return form and send it along with the item you want to return. Please make sure to write your full name and order no.
- Please return your item in original, unused condition in the original package (carton and / or poly bag).
Make sure to wrap up the return items safely in the original package to avoid damages – damaged return items are your responsibility and not Young Empire’s. If your return item is damaged when received or not in the original condition and package, we will make a deduction in your refund.
- When sending your return items make sure to choose a business delivery option (not access point).
NOTE. We recommend TNT or registered national post service.
NOTE. We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipts and tracking numbers.
- When returning an item, the shipping costs will be covered by you and not by Young Empire Sarl
In case of return, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the shipping costs. Refunds will be credited to the original payment method. If you have used PayPal the refund will be credited to the debit/credit card linked to the account. The refund will take place within 14 days after receiving your return items at our warehouse.
NOTE. It is not possible to get the refund credited to another debit/credit card account than originally used – even if the item was received as a gift.
If you have a complaint, please contact us by e-mail on email@example.com
Please attach a photo of the item, you have a complaint about.