MEASURES TO TAKE DURING DELIVERY
Due to COVID-19, please expect a slight delay in shipping. We are continuing to ship all online orders, however for the safety of our team order processing may take longer than normal.
During the delivery of your order, it is important to check that your package has not been damaged during transport. This must be done in the presence of the deliveryman. If the packaging of your package and/or the item(s) is/are damaged, you must enter the details of the damage on the Shipper’s Delivery Slip. You can also refuse the delivery. The Shipper’s Delivery Slip will be an important document in case of compensation requests (refunds, exchanges) to Young Empire Sarl or the shipping company.
If you notice any damage after unpacking the package, please contact our Customer Service team within the following 3 days via the email info@young-empire.com .
CUSTOMS
If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).
Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.
The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you.
SHIPPING COSTS
Europe: On European orders the shipping cost depends on the shipping country and your total purchase amount.
Countries outside of Europe: On all orders outside of Europe, the shipping cost depends on the shipping country and your total purchase amount.
All international orders are shipped with TNT from our warehouse in Portugal. You will receive an e-mail with shipping information when your package is on its way.
DELIVERY
All placed orders will be shipped the following business day. In tense periods the delivery might take longer.
Young Empire is not responsible for any shipping delays. TNT is responsible.
Delay might occur on international shipping, if the package is held at customs. Young Empire is not responsible.
PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, Young Empire will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.
CANCELLATION
It is possible to cancel your order if it has not yet been shipped from our warehouse. If you want to cancel an order, please contact us as soon as possible by e-mail Contact Us